The Extraordinary Story of Alan Turing

The Extraordinary Story of Alan Turing: On August 19, 2014 something exceptional happened. Queen Elizabeth II of England finally granted a posthumous pardon to Alan Turing (1912-1954), convicted in 1952 for homosexual acts. Thus ended a long process of the British state to apologize to one of its …

Infographic - The Financial Impact of Customer Service

Infographic - 2016 U.S. State of Customer Service

Infographic - The Cost of Bad Customer Service